Social Media Revolution Socialnomics 2011, by Erik Qualman
This is a 4 1/2 minute, AMAZING, must-watch video for any real estate agent who wants their business to grow! I posted this a year ago and it's worth looking at the updated version...
http://www.youtube.com/watch?v=QzZyUaQvpdc&feature=player_detailpage
Showing posts with label training. Show all posts
Showing posts with label training. Show all posts
Photography Workshop in Lindsay
We're test-piloting a new Bowes & Cocks workshop tomorrow in our Lindsay branch...Real Estate Photography. Should be fun and informative. Realtors not only have to know all of the legalities and ins and outs of a real estate transaction, but we also have to be marketing experts, photographers, social media wizards......it can be tough keeping up! So we, the management of Bowes & Cocks like to help wherever we can...new agent training...workshops....educational sessions in our sales meetings. I'm looking forward to the morning!
A Little Self Analysis
I found this interesting article posted on HGTV.ca. It's entitled "How to Find a Real Estate Agent". Read through with your listing presentation in mind. Can you answer all of these questions for your potential clients?
http://www.hgtv.ca/articles/articledetails.aspx?ContentId=1918&cat=3&by=1
http://www.hgtv.ca/articles/articledetails.aspx?ContentId=1918&cat=3&by=1
Prospecting - The Life Blood of Your Business
Exerpt from "Six Sad Reasons Most Agents Fail" by Laura Duggan
Prospecting is the life blood of any successful real estate business. Top performers block off time every day to prospect—that is making phone calls to their database, sending out emails, following up with prospective clients, sending handwritten notes, meeting with prospective buyers and sellers and calling clients.
They don’t wait for the business to come to them. They systematically prospect daily, track their communication and set appointments. Everything else is delegated. A Daily Activity Record will keep you focused and help you track the number of phone calls you make, the number of notes you write, the number of client follow ups you make and the number of appointment you set.
By time blocking this prospecting time into your schedule, you won’t be tempted to fill your time with activities that are not dollar-productive. Set your weekly prospecting goals, then let the Daily Activity Record keep you accountable.
Prospecting is the life blood of any successful real estate business. Top performers block off time every day to prospect—that is making phone calls to their database, sending out emails, following up with prospective clients, sending handwritten notes, meeting with prospective buyers and sellers and calling clients.
They don’t wait for the business to come to them. They systematically prospect daily, track their communication and set appointments. Everything else is delegated. A Daily Activity Record will keep you focused and help you track the number of phone calls you make, the number of notes you write, the number of client follow ups you make and the number of appointment you set.
By time blocking this prospecting time into your schedule, you won’t be tempted to fill your time with activities that are not dollar-productive. Set your weekly prospecting goals, then let the Daily Activity Record keep you accountable.
New Agent Coaching Session Starting Soon
At BOWES & COCKS our success rate with new salespeople is 50% HIGHER than the industry average.
It's the coaching!
The best thing that you can do to kick your real estate career into high gear is to get a business coach who will invest in your success. That's what we do. Our experienced coaches will show you everything you need to know in order to start earning quickly and to build a business of referrals from happy clients.
Contact us now to register for our next session. Classes in Peterborough, Lindsay, Haliburton, Huntsville, Bancroft, and Kingston North.
Kate Archer, Regional Manager
(705) 930-4040 or careers@bowesandcocks.com,
It's the coaching!
The best thing that you can do to kick your real estate career into high gear is to get a business coach who will invest in your success. That's what we do. Our experienced coaches will show you everything you need to know in order to start earning quickly and to build a business of referrals from happy clients.
Contact us now to register for our next session. Classes in Peterborough, Lindsay, Haliburton, Huntsville, Bancroft, and Kingston North.
Kate Archer, Regional Manager
(705) 930-4040 or careers@bowesandcocks.com,
Do More Opens - Do More Sales!
At our sales meeting this week we're doing an Open House Workshop. Here's a sample of the topic for discussion, exerpts from a great article by Denise Lones.....
Throw Open the Doors!
Think open houses aren’t effective in today’s tech-driven society? Think again!
Open houses – if done strategically – can generate more business than you would ever imagine.
Open houses have been around for a very long time. Twenty or thirty years ago, they were one of the only ways to get buyers into a home without an appointment. They were much more effective than printed ads because buyers had a chance to really look around and get a feel for the home. They were certainly the best way to do some low-cost marketing! Buyers simply showed up at as many open houses as they had time for and could quickly get a fairly good feel for their local market.
But then the internet arrived … and it wasn’t too many years later that real estate agents started marketing homes online. Beginning in early 2005 there were a number of articles discussing the fact that the open house – as a marketing tool – was a dying breed.
I disagreed with that theory then, and I still disagree with it today. I believe that open houses can be an incredible source of marketing for a home, an incredible source of business for agents, and an incredible tool for buyers to really explore what they want and need in a home.
According to the National Association of REALTORS® 2010 “Profile of Home Buyers and Sellers”, 45%* of buyers use open houses as part of their information source. That means nearly one out of every two buyers is attending at least one open house! That’s an important fact for agents – and their sellers – to understand. Open houses are not just a last resort to find buyers for an over-priced listing, or to find buyers at all. An open house can have a very positive effect on the sale of a home.
A lot of agents will say that rarely have they sold the listing where they were holding an open house. That may be true, but remember this:open houses sell other houses. Open houses cultivate buyersand engage them into making positive buying decisions by getting them into houses and off the fence. Open houses can help get a sluggish market back up and running!
If you’ve taken open houses off your list of marketing activities, you need to put them back on your list. Right now – today – you have a better chance picking up a buyer than you did 5-10 years ago. Why? Because today’s buyer has more access to home information than ever before. They’ve already done their research. They have seen homes online and reviewed the stats. When they attend an open house, they’re attending because they have some interest in, or at least some curiosity about, the home. Today open houses are very targeted toward ready, willing and able buyers, compared to open houses of the past. And today’s buyers are savvy buyers. They are very clear on what they’re looking for. When they attend an open house, that house has already gotten their initial stamp of approval.
Throw Open the Doors!
Think open houses aren’t effective in today’s tech-driven society? Think again!
Open houses – if done strategically – can generate more business than you would ever imagine.
Open houses have been around for a very long time. Twenty or thirty years ago, they were one of the only ways to get buyers into a home without an appointment. They were much more effective than printed ads because buyers had a chance to really look around and get a feel for the home. They were certainly the best way to do some low-cost marketing! Buyers simply showed up at as many open houses as they had time for and could quickly get a fairly good feel for their local market.
But then the internet arrived … and it wasn’t too many years later that real estate agents started marketing homes online. Beginning in early 2005 there were a number of articles discussing the fact that the open house – as a marketing tool – was a dying breed.
I disagreed with that theory then, and I still disagree with it today. I believe that open houses can be an incredible source of marketing for a home, an incredible source of business for agents, and an incredible tool for buyers to really explore what they want and need in a home.
According to the National Association of REALTORS® 2010 “Profile of Home Buyers and Sellers”, 45%* of buyers use open houses as part of their information source. That means nearly one out of every two buyers is attending at least one open house! That’s an important fact for agents – and their sellers – to understand. Open houses are not just a last resort to find buyers for an over-priced listing, or to find buyers at all. An open house can have a very positive effect on the sale of a home.
A lot of agents will say that rarely have they sold the listing where they were holding an open house. That may be true, but remember this:open houses sell other houses. Open houses cultivate buyersand engage them into making positive buying decisions by getting them into houses and off the fence. Open houses can help get a sluggish market back up and running!
If you’ve taken open houses off your list of marketing activities, you need to put them back on your list. Right now – today – you have a better chance picking up a buyer than you did 5-10 years ago. Why? Because today’s buyer has more access to home information than ever before. They’ve already done their research. They have seen homes online and reviewed the stats. When they attend an open house, they’re attending because they have some interest in, or at least some curiosity about, the home. Today open houses are very targeted toward ready, willing and able buyers, compared to open houses of the past. And today’s buyers are savvy buyers. They are very clear on what they’re looking for. When they attend an open house, that house has already gotten their initial stamp of approval.
The Real Estate Road Warrior!
If you make no other attempt to improve your efficiency and your business this year, do this.....CHECK OUT SHANNON KING!
Shannon has become my hero since I heard her speak recently in Huntsville. She is a Real Estate Broker / Owner / Manager / Salesperson and speaks around the continent to the real estate industry on topics that range from starting as a new agent, marketing tools and technologies, to running virtual offices.
Her credentials include being named a "30 under 30" by the National Association of Realtors.
Check out her website, buy her book "101 Technology Tools for Business On The Go" (I've got it!), attend one of her sessions. Learn how to improve your business with technology....Shannon gives you a ton of sites to get software and aps (many free). She's a branding wizard. I can't say enough...
http://www.realestateroadwarrior.com/
Shannon has become my hero since I heard her speak recently in Huntsville. She is a Real Estate Broker / Owner / Manager / Salesperson and speaks around the continent to the real estate industry on topics that range from starting as a new agent, marketing tools and technologies, to running virtual offices.
Her credentials include being named a "30 under 30" by the National Association of Realtors.
Check out her website, buy her book "101 Technology Tools for Business On The Go" (I've got it!), attend one of her sessions. Learn how to improve your business with technology....Shannon gives you a ton of sites to get software and aps (many free). She's a branding wizard. I can't say enough...
http://www.realestateroadwarrior.com/
For Sale By Owner - Maybe Not Such a Good Idea
More and more “For Sale By Owner” marketing companies are cropping up everywhere, offering services to people who want to try and sell their own homes and save money by not paying real estate commissions.
Recently there was an interesting article in the Toronto Star titled “Why I Wouldn’t Sell My Home Myself” by Mark Weisleder, a lawyer who warns of the potential dangers of not using a professional to assist in the sale of your property. Not to mention the fact that you may end up netting less on your sale that you would have had you used a Realtor from the outset.
Mark interviews someone who has been through the process and claims she would never do it again.
Click here for the full story:
http://www.moneyville.ca/article/990097--why-i-wouldn-t-sell-my-home-myself?bn=1
Recently there was an interesting article in the Toronto Star titled “Why I Wouldn’t Sell My Home Myself” by Mark Weisleder, a lawyer who warns of the potential dangers of not using a professional to assist in the sale of your property. Not to mention the fact that you may end up netting less on your sale that you would have had you used a Realtor from the outset.
Mark interviews someone who has been through the process and claims she would never do it again.
Click here for the full story:
http://www.moneyville.ca/article/990097--why-i-wouldn-t-sell-my-home-myself?bn=1
Real Estate Photography
Need help getting great shots of your listings? Here's some tips from a pro on shooting a great real estate photo. It helps to have an SLR camera, a wide angle lens, and an external flash, but even if you're using a point-and-shoot you'll find some great advice here.
http://sworlando.wordpress.com/2007/08/25/some-keys-for-taking-real-estate-photographs/
http://sworlando.wordpress.com/2007/08/25/some-keys-for-taking-real-estate-photographs/
Single Property Websites
Josh Schenley has some terrific ideas for marketing on-line.
"Killer example of how you can turn every listing into a lead generation machine with our single property website platform."
http://www.youtube.com/watch?v=rbC-l4Wkqx0
"Killer example of how you can turn every listing into a lead generation machine with our single property website platform."
http://www.youtube.com/watch?v=rbC-l4Wkqx0
No Radio for 12 Years
Here's a great article by Tom Karadza of Rock Star Inner Circle. Take control of your time and never stop learning.
"The other day I was in a men’s washroom and someone was taking MULTIPLE calls in their stall. Incredible. If that’s not a sign of poor time management I’m not sure what is."
http://rockstarinnercircle.com/personal-development/no-radio-for-twelve-years/
"The other day I was in a men’s washroom and someone was taking MULTIPLE calls in their stall. Incredible. If that’s not a sign of poor time management I’m not sure what is."
http://rockstarinnercircle.com/personal-development/no-radio-for-twelve-years/
Realtors Be Aware of Do-Not-Call Regulations
Bell Canada has been fined $1.3 million by the CRTC for violating National Do-Not-Call regulations. http://preview.tinyurl.com/2f92r4c
Make sure you check the list before you call!
Make sure you check the list before you call!
More Joe Stumpf...Great Stuff!
Here's part 2 of Joe's "By Referral Only" system.
http://www.youtube.com/watch?v=cv4CJqm9Kb8
http://www.youtube.com/watch?v=cv4CJqm9Kb8
What's Hot in Real Estate Marketing
Here's an interesting article on real estate marketing:
How to Make the Most of Your Marketing Dollars...
by Julie Escobar
Let’s take a look at some inexpensive ways to boost your bottom line results, without dramatically depleting your bank account.
HOT: Direct Mail. They say everything old is new again and direct response mail is certainly enjoying a resurgence. Even internet “almighty” Google has gotten into the fray. Why? It’s the easiest way to drive offline traffic directly to your online source (website, blog, social media connection) in a cost-effective, and well, direct way.
* It’s spam-free so your direct mail isn’t subject to firewalls and blocking devices.
* It’s target specific (well if it’s done right) so matching your message to your market segment increases your response rate. For example, sending first time home buying tips to renters, short sale information to areas that have a high percentage of distressed homeowners, etc.
* It’s easier to get noticed. With advertisers and competitors dramatically reducing or eliminating their marketing budgets, there’s a lot less “mail” in mailboxes these days and if you’re providing a compelling offer, media specialists are finding consumers are actually eager to see something other than bills in their daily delivery!
* Consumers prefer it. In a recent Direct Marketing Association study, nearly 70% of consumers said they prefer to receive information from companies they are familiar with via conventional mail rather than email.
* You can measure your results. Agents are using DID numbers (special coded telephone numbers that ring through to their regular phone lines, but with the ability to track calls and even record) , personalized URLs, and all new QR codes (more on these later in the article) on their direct mail marketing (and all their multi-channel marketing efforts) so they can monitor what’s working for them their market and what’s not.
* It makes staying in touch and top of mind simple. Now you can pick your campaigns, order your direct response postcards and calendar them out for the future! We know that top agents report more than 66% of their business comes from their Sphere of Influence and they keep that “influence” over the Sphere by consistently and repeatedly staying in touch not just one month or once a year, but every month, year after year.
HOT: Tuning into your target market: WIIFM. All right, not a new idea but one that bares repeating. Consumers today more than ever are really interested in what THEY are interested in. Just remember that most people subscribe to the What’s In It For Me channel. So, if you want to be read/heard/noticed or asked to do business with consumers in today’s market, you need to speak their language and give them what they want.
Some of the top WIIFM channels to feature in your marketing today:
* What are short sales and how do they affect my family? This hot topic has a lot of people talking and a lot of people who either themselves need help or know someone who does. Best practices state taking an indirect approach to this question. In other words instead of “Are YOU facing foreclosure?” try “If you know anyone who needs help…”
* How much is my home worth? Again, our economy has left a lot of people with a lot of questions and feeling anxious about their real estate investment. Offer a free home price analysis. Show consumers what their home will sell for now and where they can go to learn when they can start to see their home value climb again—a great reason to stay in touch with you!
* Free stuff! Coupon clipping, bargain hunting and information gathering are once again becoming the name of the game for consumers. The Direct Marketing Association tells us that there’s a major uptick in the amount of consumers watching their mail today for special offers. Give them what they want. Offer free reports, CMA coupons, consulting services and more in your direct mail and on your website to boost your prospecting prowess!
NOT HOT: Marketing pieces that are all about you, your accomplishments, your goals, your life.
HOT: QR Codes: They may seem “new age” but these little wonders are making big waves all over the globe. Although initially used for tracking parts in vehicle manufacturing, QR Codes are now being marketed and used to make information seeking point and click simple with the use of smart phones.
With the click of a button, a smart phone can read the code, redirect the end user to a website and away they go! They are being used in direct mail, magazines, signs, business cards, feature property flyers and more. They require a reader application and a camera phone, but almost every phone manufacturer is getting on board so ask your carrier about your QR code-ability today!
HOT: Social Media. It’s a whole different world out there. Some people are in the game and hitting it hard and others are still thinking social media is a fad that will slide by. Pay attention. Social media is here to stay. In fact, let’s take a look at the most current stats on Facebook alone:
* More than 400 million active users
* 50% of users log on to Facebook in any given day
* Average user has 130 friends
* People spend over 500 billion minutes per month on Facebook
Social networking is a tremendous tool for reaching masses. Three great strategies to try:
* Offer to host the fan page for the community, neighborhood or niche market/interest group you hope to become the turn to agent for. It’s the perfect reason for gathering emails, spotlighting yourself as the expert and providing a valuable service that will earn you respect and referrals!
* Spotlight local businesses that you frequent and recommend. More often than not, that invites a reciprocal social media response.
* Keep your ear to the ground for special projects, charity events, etc. as well as ones that you can help spread the word about. It lets people know you’re there not just for you but the community and lets them know you’re involved.
NOT HOT: Too much information. Come on now, who hasn’t run across someone who is sharing WAY too much on the internet? As real estate professionals, people turn to you with one of the biggest decisions of their lives. Don’t blow up your chance to make a good impression or your good reputation by posting inappropriate pictures or posts, sharing too much personal information or talking incessantly about how great you are.
Today’s a good day to start looking at the marketing strategies in your plan of action and seeing how you can tweak and adapt them to help you grow your business and earn more money in less time. So, this summer, pick up the HOT ideas and leave the NOT ideas for your competitors!
How to Make the Most of Your Marketing Dollars...
by Julie Escobar
Let’s take a look at some inexpensive ways to boost your bottom line results, without dramatically depleting your bank account.
HOT: Direct Mail. They say everything old is new again and direct response mail is certainly enjoying a resurgence. Even internet “almighty” Google has gotten into the fray. Why? It’s the easiest way to drive offline traffic directly to your online source (website, blog, social media connection) in a cost-effective, and well, direct way.
* It’s spam-free so your direct mail isn’t subject to firewalls and blocking devices.
* It’s target specific (well if it’s done right) so matching your message to your market segment increases your response rate. For example, sending first time home buying tips to renters, short sale information to areas that have a high percentage of distressed homeowners, etc.
* It’s easier to get noticed. With advertisers and competitors dramatically reducing or eliminating their marketing budgets, there’s a lot less “mail” in mailboxes these days and if you’re providing a compelling offer, media specialists are finding consumers are actually eager to see something other than bills in their daily delivery!
* Consumers prefer it. In a recent Direct Marketing Association study, nearly 70% of consumers said they prefer to receive information from companies they are familiar with via conventional mail rather than email.
* You can measure your results. Agents are using DID numbers (special coded telephone numbers that ring through to their regular phone lines, but with the ability to track calls and even record) , personalized URLs, and all new QR codes (more on these later in the article) on their direct mail marketing (and all their multi-channel marketing efforts) so they can monitor what’s working for them their market and what’s not.
* It makes staying in touch and top of mind simple. Now you can pick your campaigns, order your direct response postcards and calendar them out for the future! We know that top agents report more than 66% of their business comes from their Sphere of Influence and they keep that “influence” over the Sphere by consistently and repeatedly staying in touch not just one month or once a year, but every month, year after year.
HOT: Tuning into your target market: WIIFM. All right, not a new idea but one that bares repeating. Consumers today more than ever are really interested in what THEY are interested in. Just remember that most people subscribe to the What’s In It For Me channel. So, if you want to be read/heard/noticed or asked to do business with consumers in today’s market, you need to speak their language and give them what they want.
Some of the top WIIFM channels to feature in your marketing today:
* What are short sales and how do they affect my family? This hot topic has a lot of people talking and a lot of people who either themselves need help or know someone who does. Best practices state taking an indirect approach to this question. In other words instead of “Are YOU facing foreclosure?” try “If you know anyone who needs help…”
* How much is my home worth? Again, our economy has left a lot of people with a lot of questions and feeling anxious about their real estate investment. Offer a free home price analysis. Show consumers what their home will sell for now and where they can go to learn when they can start to see their home value climb again—a great reason to stay in touch with you!
* Free stuff! Coupon clipping, bargain hunting and information gathering are once again becoming the name of the game for consumers. The Direct Marketing Association tells us that there’s a major uptick in the amount of consumers watching their mail today for special offers. Give them what they want. Offer free reports, CMA coupons, consulting services and more in your direct mail and on your website to boost your prospecting prowess!
NOT HOT: Marketing pieces that are all about you, your accomplishments, your goals, your life.
HOT: QR Codes: They may seem “new age” but these little wonders are making big waves all over the globe. Although initially used for tracking parts in vehicle manufacturing, QR Codes are now being marketed and used to make information seeking point and click simple with the use of smart phones.
With the click of a button, a smart phone can read the code, redirect the end user to a website and away they go! They are being used in direct mail, magazines, signs, business cards, feature property flyers and more. They require a reader application and a camera phone, but almost every phone manufacturer is getting on board so ask your carrier about your QR code-ability today!
HOT: Social Media. It’s a whole different world out there. Some people are in the game and hitting it hard and others are still thinking social media is a fad that will slide by. Pay attention. Social media is here to stay. In fact, let’s take a look at the most current stats on Facebook alone:
* More than 400 million active users
* 50% of users log on to Facebook in any given day
* Average user has 130 friends
* People spend over 500 billion minutes per month on Facebook
Social networking is a tremendous tool for reaching masses. Three great strategies to try:
* Offer to host the fan page for the community, neighborhood or niche market/interest group you hope to become the turn to agent for. It’s the perfect reason for gathering emails, spotlighting yourself as the expert and providing a valuable service that will earn you respect and referrals!
* Spotlight local businesses that you frequent and recommend. More often than not, that invites a reciprocal social media response.
* Keep your ear to the ground for special projects, charity events, etc. as well as ones that you can help spread the word about. It lets people know you’re there not just for you but the community and lets them know you’re involved.
NOT HOT: Too much information. Come on now, who hasn’t run across someone who is sharing WAY too much on the internet? As real estate professionals, people turn to you with one of the biggest decisions of their lives. Don’t blow up your chance to make a good impression or your good reputation by posting inappropriate pictures or posts, sharing too much personal information or talking incessantly about how great you are.
Today’s a good day to start looking at the marketing strategies in your plan of action and seeing how you can tweak and adapt them to help you grow your business and earn more money in less time. So, this summer, pick up the HOT ideas and leave the NOT ideas for your competitors!
Part-1 Joe Stumpf's Real Estate Marketing Training - Part 1 of 7
Joe is one of my favourite real estate trainers. Learn some profitable strategies in his 7 part series beginning with this.....
Getting Leads Without Spending A Lot of Money!
One of my favourite real estate trainers is an expert in getting business by referral. One of his techniqes goes like this. Once you have sold a property for a client, if you have done your job effectively, you're practically best friends. At this point your client would be delighted to do something for you in return. Especially if you make it easy for them. It's called the "Endorsement Letter". You write it for your client, give it to them and ask if they would be comfortable with your mailing it to 100 of their neighbours.
Easy.....Inexpensive.....Effective!
This is a proven strategy that generates leads and adds future prospects to your database.
For all of the "how-to's" and a sample endorsement letter, send me an e-mail at careers@bowesandcocks.com with "Endorsement Letter" in the subject line.
Easy.....Inexpensive.....Effective!
This is a proven strategy that generates leads and adds future prospects to your database.
For all of the "how-to's" and a sample endorsement letter, send me an e-mail at careers@bowesandcocks.com with "Endorsement Letter" in the subject line.
The Amazon River of New Business
Here's an excerpt from a great article written by "Mr. Internet" Michael Russer:
Even in today’s toughest markets, the Internet is still the “Amazon River” of new business that most sales people either ignore, or haven’t a clue on how to fish. In fact, most business is lost with the very first email a sales associate sends as a response to an online inquiry. How you reply to an initial online inquiry will ultimately determine whether or not you are going to do business with them.
Remember, the online consumer is someone you can’t see, shake their hand, check out their body language or even hear the sound of their voice. They prefer shopping for properties and services under the veil of anonymity provided by the Internet. Any attempt to impose traditional (i.e. face-to-face or on the phone) sales techniques with this consumer will only serve to drive them away from you.
Crafting an appropriate response to an initial online inquiry requires understanding what is important to the online consumer:
Privacy - everybody who does anything online is concerned about privacy;
Staying in Control - this means they want to be in control as to when and how much they reveal about their needs and wants;
Unrestricted Access to Information - consumers use the Internet because it gives them instant access to tremendous amounts of information while remaining anonymous. Being required to reveal who they are to receive information will only frustrate them.
Critical First Response Email Script
Let’s apply what we know about the online consumer and create an email first response “script” that will attract the consumer rather than repel them.
Now assume for the moment that you just received an inquiry that looks something like this:
"Saw this listing on your web site and would like more information" Thanks, Jane.
Most sales associates (if they bother to respond at all) typically start probing for more information and/or attempt to qualify “Jane” —which is exactly the wrong approach. The following is a script that is specifically designed to “speak the language” of the online consumer and is the closest thing to a “silver bullet” you can find online:
Hi Jane,
Thanks for stopping by my site at (http://www.bowesandcocks.com/). You will find the information you requested attached for your review.
In the meantime, I realize that you are currently in the information gathering stage and may not be ready to "open up" about who you are, or what your needs are at this time. Be assured this is perfectly okay, and that I will completely respect your online privacy.
Also keep in mind that my ability to help you is dependent upon understanding your particular needs and wants with respect to finding a home. So when you are ready to explore your real estate needs further, I will be happy to assist you.
Have a great day, and I look forward to hearing from you.
Kate
P.S.: I have also given you a complementary subscription to my monthly newsletter, FIRST HOME NEWS. You will find valuable tips in each issue specifically for first-time buyers. You can stop receiving these at any time by clicking the bottom link of any issue.
"I turn your first-time home dreams into reality!"
NOTE: If the initial inquiry includes the prospect's phone number, change the highlighted text above to the following:
Since you provided your phone number I am assuming you want me to contact you by phone to discuss your needs further. If this is not the case, please advise via reply e-mail and I will totally respect your wishes.
Have a great day. I look forward to speaking to you soon.
Put yourself in the position of being "Jane" who just sent the inquiry to a REALTOR. When you get this kind of response back, how are you feeling? What does this response say about the sales professional who sent it?
By using this script you will immediately change the relationship you have (or could have) with the online consumer. And your ability to convert them into new business goes up tremendously.
If It Ain't Broke, Don't Fix It!
These scripts are easy to implement. Simply create an email signature for each version of the script, making sure that your spelling and punctuation is correct. DO NOT be tempted to alter these scripts by even one word (other than of course your contact and PS: copy). Invariably, when sales people “tweak” the text they introduce their unconscious bias’ into the copy that typically reduces its effectiveness. I’ve heard some sales associates complain that the scripts don’t “sound like them”. Chances are they don’t, otherwise they wouldn’t be having the problem of converting online inquiries into closed transactions!
Success with online consumers is all about understanding human behavior. By applying this understanding in a practical way via “Critical First Response” email scripts you greatly increase your chances of turning casual inquiries into serious new business, no matter how tough your current market is.
Even in today’s toughest markets, the Internet is still the “Amazon River” of new business that most sales people either ignore, or haven’t a clue on how to fish. In fact, most business is lost with the very first email a sales associate sends as a response to an online inquiry. How you reply to an initial online inquiry will ultimately determine whether or not you are going to do business with them.
Remember, the online consumer is someone you can’t see, shake their hand, check out their body language or even hear the sound of their voice. They prefer shopping for properties and services under the veil of anonymity provided by the Internet. Any attempt to impose traditional (i.e. face-to-face or on the phone) sales techniques with this consumer will only serve to drive them away from you.
Crafting an appropriate response to an initial online inquiry requires understanding what is important to the online consumer:
Privacy - everybody who does anything online is concerned about privacy;
Staying in Control - this means they want to be in control as to when and how much they reveal about their needs and wants;
Unrestricted Access to Information - consumers use the Internet because it gives them instant access to tremendous amounts of information while remaining anonymous. Being required to reveal who they are to receive information will only frustrate them.
Critical First Response Email Script
Let’s apply what we know about the online consumer and create an email first response “script” that will attract the consumer rather than repel them.
Now assume for the moment that you just received an inquiry that looks something like this:
"Saw this listing on your web site and would like more information" Thanks, Jane.
Most sales associates (if they bother to respond at all) typically start probing for more information and/or attempt to qualify “Jane” —which is exactly the wrong approach. The following is a script that is specifically designed to “speak the language” of the online consumer and is the closest thing to a “silver bullet” you can find online:
Hi Jane,
Thanks for stopping by my site at (http://www.bowesandcocks.com/). You will find the information you requested attached for your review.
In the meantime, I realize that you are currently in the information gathering stage and may not be ready to "open up" about who you are, or what your needs are at this time. Be assured this is perfectly okay, and that I will completely respect your online privacy.
Also keep in mind that my ability to help you is dependent upon understanding your particular needs and wants with respect to finding a home. So when you are ready to explore your real estate needs further, I will be happy to assist you.
Have a great day, and I look forward to hearing from you.
Kate
P.S.: I have also given you a complementary subscription to my monthly newsletter, FIRST HOME NEWS. You will find valuable tips in each issue specifically for first-time buyers. You can stop receiving these at any time by clicking the bottom link of any issue.
"I turn your first-time home dreams into reality!"
NOTE: If the initial inquiry includes the prospect's phone number, change the highlighted text above to the following:
Since you provided your phone number I am assuming you want me to contact you by phone to discuss your needs further. If this is not the case, please advise via reply e-mail and I will totally respect your wishes.
Have a great day. I look forward to speaking to you soon.
Put yourself in the position of being "Jane" who just sent the inquiry to a REALTOR. When you get this kind of response back, how are you feeling? What does this response say about the sales professional who sent it?
By using this script you will immediately change the relationship you have (or could have) with the online consumer. And your ability to convert them into new business goes up tremendously.
If It Ain't Broke, Don't Fix It!
These scripts are easy to implement. Simply create an email signature for each version of the script, making sure that your spelling and punctuation is correct. DO NOT be tempted to alter these scripts by even one word (other than of course your contact and PS: copy). Invariably, when sales people “tweak” the text they introduce their unconscious bias’ into the copy that typically reduces its effectiveness. I’ve heard some sales associates complain that the scripts don’t “sound like them”. Chances are they don’t, otherwise they wouldn’t be having the problem of converting online inquiries into closed transactions!
Success with online consumers is all about understanding human behavior. By applying this understanding in a practical way via “Critical First Response” email scripts you greatly increase your chances of turning casual inquiries into serious new business, no matter how tough your current market is.
10 Habits of Top Agents - A Series
#8 Maintain A Good Attitude
“The greatest discovery of any generation is that a human being can alter his life by altering his attitude.” William James
“Attitude is defined as any strong belief or feeling toward people and situations. Attitudes are not quick judgements that you make casually and can easily change. You have acquired attitudes throughout your life and they are deeply ingrained in your personality.” Bob Goyer
Your attitude not only affects your performance, but it affects others as well. It can positively affect other workers or it can act as a cancer and negatively affect other's work performance.
What we say and think has a powerful influence on the world around us. Your attitude can sometimes define you more than the work you actually produce.
Following are a few examples of how you can develop and maintain a good attitude:
Avoid negativity. Stay away from people with bad attitudes.
Give everyone the benefit of the doubt.....trust first!
Be a team player. Do things that benefit the entire group.
Don’t complain.
Don’t bad mouth your co-workers, your competitors, your clients, or your company.
Don’t gossip.
Focus on the good in everything. I started my real estate career in a recession. Had I listened to the nay-sayers who said that I would fail, where would I be now?
If you lose a listing or a deal, don’t let it get you down. Move on to the next. Focus on the ones you can get.
When something isn’t working, find a way to make it work or try something else. James Yorke said “The most successful people are those who are good at Plan B.”
Change “I can't” to “I can” in your vocabulary.
When the going gets rough, keep your sights On Your goals.
Take responsibility for your own life, Do not blame others for your
problems. You have to take control yourself.
Write down the good things about yourself. What are your strengths,abilities, skills, and personal qualities? Make yourself feel good about yourself.
Successful people are the ones with good attitudes. Read this article again and do a self-analysis. Is your attitude creating positive or negative energy, around you and within you? Attitude is a choice. Opt for the smile and feel good about the accomplishments that arise from it!
“The greatest discovery of any generation is that a human being can alter his life by altering his attitude.” William James
“Attitude is defined as any strong belief or feeling toward people and situations. Attitudes are not quick judgements that you make casually and can easily change. You have acquired attitudes throughout your life and they are deeply ingrained in your personality.” Bob Goyer
Your attitude not only affects your performance, but it affects others as well. It can positively affect other workers or it can act as a cancer and negatively affect other's work performance.
What we say and think has a powerful influence on the world around us. Your attitude can sometimes define you more than the work you actually produce.
Following are a few examples of how you can develop and maintain a good attitude:
Avoid negativity. Stay away from people with bad attitudes.
Give everyone the benefit of the doubt.....trust first!
Be a team player. Do things that benefit the entire group.
Don’t complain.
Don’t bad mouth your co-workers, your competitors, your clients, or your company.
Don’t gossip.
Focus on the good in everything. I started my real estate career in a recession. Had I listened to the nay-sayers who said that I would fail, where would I be now?
If you lose a listing or a deal, don’t let it get you down. Move on to the next. Focus on the ones you can get.
When something isn’t working, find a way to make it work or try something else. James Yorke said “The most successful people are those who are good at Plan B.”
Change “I can't” to “I can” in your vocabulary.
When the going gets rough, keep your sights On Your goals.
Take responsibility for your own life, Do not blame others for your
problems. You have to take control yourself.
Write down the good things about yourself. What are your strengths,abilities, skills, and personal qualities? Make yourself feel good about yourself.
Successful people are the ones with good attitudes. Read this article again and do a self-analysis. Is your attitude creating positive or negative energy, around you and within you? Attitude is a choice. Opt for the smile and feel good about the accomplishments that arise from it!
10 Habits of Top Agents - A Series
#7 Ask for Referrals
KNOW THIS….. Your BEST SOURCE OF BUSINESS in the long term is going to be REFERRALS from family, friends, acquaintances, business associates, and happy clients. But you have to ask them for it.
You know the old saying
“If you don’t ask, you’ll never be kissed”.
Too many Realtors just assume that everyone wants to kiss them or they’re afraid to ask!
All of the people in your sphere of influence that know and love you will refer business to you but they won’t all do it automatically. You have to ask them for their help and you must keep reminding them that you need their referrals. All of us have lost out on a listing (or a bunch of them) at some point in our career because we didn’t ask for the business. And the truth is, most people want to help you. You just have to make yourself top of mind.
Put all of the people that I mentioned above into a database. Contact them consistently. Send email, snail mail (don’t rely wholly on these methods! Personal contact works best.). Send everybody your newsletter. Let them know about your new listings or any of your successes. They’re interested. Phone them. Drop by and see them in person. Find out if there’s anything you can help them with and ask them to refer you to anyone they know who may be interested in buying or selling real estate.
Let’s talk about client referrals specifically. When is the best time to ask a client for referral business? When they are happiest. When is that? Usually as soon as you’ve put the deal together for them. Hand them a stack of business cards. Tell them that your business depends on word of mouth and you’d really appreciate their help. Show up with a gift on closing day and ask your clients again if anyone they know could benefit from your great service. And then keep in touch...forever.
At Bowes & Cocks we’ve got all kinds of great ideas for keeping in touch with your sphere of influence and getting those referrals. It's all part of our agent coaching. Find out how we can help you achieve the success that you dream of. Call us now!
KNOW THIS….. Your BEST SOURCE OF BUSINESS in the long term is going to be REFERRALS from family, friends, acquaintances, business associates, and happy clients. But you have to ask them for it.
You know the old saying
“If you don’t ask, you’ll never be kissed”.
Too many Realtors just assume that everyone wants to kiss them or they’re afraid to ask!
All of the people in your sphere of influence that know and love you will refer business to you but they won’t all do it automatically. You have to ask them for their help and you must keep reminding them that you need their referrals. All of us have lost out on a listing (or a bunch of them) at some point in our career because we didn’t ask for the business. And the truth is, most people want to help you. You just have to make yourself top of mind.
Put all of the people that I mentioned above into a database. Contact them consistently. Send email, snail mail (don’t rely wholly on these methods! Personal contact works best.). Send everybody your newsletter. Let them know about your new listings or any of your successes. They’re interested. Phone them. Drop by and see them in person. Find out if there’s anything you can help them with and ask them to refer you to anyone they know who may be interested in buying or selling real estate.
Let’s talk about client referrals specifically. When is the best time to ask a client for referral business? When they are happiest. When is that? Usually as soon as you’ve put the deal together for them. Hand them a stack of business cards. Tell them that your business depends on word of mouth and you’d really appreciate their help. Show up with a gift on closing day and ask your clients again if anyone they know could benefit from your great service. And then keep in touch...forever.
At Bowes & Cocks we’ve got all kinds of great ideas for keeping in touch with your sphere of influence and getting those referrals. It's all part of our agent coaching. Find out how we can help you achieve the success that you dream of. Call us now!
10 Habits of Top Agents - A Series
#6 - GOOD FOLLOW-UP
Have you seen (or been) this agent?.....
….doesn’t call the seller after showings or open houses
…doesn’t call the seller with weekly updates
….doesn’t call the seller between the sale and the closing
….doesn’t call the seller after closing
….doesn’t call the seller EVER again
Do you suppose the seller is EVER going to refer this agent to anyone?
At our Bowes & Cocks Think Tank sessions we ask all of our agents what their best source of business is. Every single one of them who has been in the business 10 years or more say that referrals from friends, family, and clients top the list. And the more they keep in touch, the more referrals they get.
“It’s easier to hang on to an existing customer than to find a new one”.
Why spend so much of your effort and marketing dollars finding a new customer only to treat them like the “list ‘em and leave ‘em” agent I referred to above? Well, here’s a few basic tips on how the top agents hang on to their clients:
1) Tell the seller when you will be calling…..and do it! If it’s been a quiet week and you don’t have anything to tell them, call anyway. Be truthful.
2) Find excuses to call a few times in the first few days. When sellers list their property they are anxious at the start..waiting for showings…waiting for something to happen.
3) Contacts with the seller are relationship building. The more you communicate, the easier it is to get price reductions and listing extensions if necessary.
4) Call the seller a couple of times between the sale and the closing. Ask them how things are going with their packing, their lawyer, etc. Quite often minor problems will arise that you don’t hear about. If you can jump in and help, your client will be impressed and appreciative.
5) Call the seller the day after closing. Ask them if everything is ok with the house. Better still, stop by with a closing gift. Your attention will “Wow” them.
6) Contact every one of your clients at least 4 times a year and make sure that at least one or two of those contacts are face-to-face, or at the very least on the phone. Use mailers or email for additional contacts. Maintain a database and record your contacts. Record the referrals that each of your clients sends you so that you can give extra special treatment to those who refer you a lot.
Our coaching team at Bowes & Cocks can help you with great ideas for keeping in touch. If you haven’t been following up well enough to generate referrals and repeat business, start fresh now. Reinvent yourself and your business strategies and watch your sales take off as the referrals fly in the door!
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